| Summary | Webserver is currently offline |
| Impact | Degraded Service |
| Current status | Problem identified |
| Open time | June 26, 2018, 7:46PM UTC (GMT +00:00) |
History | |
| June 26, 2018, 7:47PM UTC | [Problem identified] Hard drive failure detected. Replacement drives ordered. |
| June 26, 2018, 7:46PM UTC | [Investigating] Currently investigating |
| Summary | Hard drive failure |
| Impact | Downtime |
| Current status | Resolved |
| Open time | May 3, 2017, 2:56PM UTC (GMT +00:00) |
| Close time | 26 June 2018 19:46 |
History | |
| June 26, 2018, 7:46PM UTC | [Resolved] Hardware replaced |
| May 3, 2017, 2:57PM UTC | [Problem identified] We've identified the bad drive. Purchasing a new one now |
| May 3, 2017, 2:56PM UTC | [Investigating] |
| Summary | Scheduled reboot |
| Impact | Planned Maintenance |
| Current status | Resolved |
| Open time | May 3, 2017, 2:55PM UTC (GMT +00:00) |
| Close time | 03 May 2017 14:57 |
History | |
| May 3, 2017, 2:57PM UTC | [Resolved] reboot complete |
| May 3, 2017, 2:55PM UTC | [Monitoring] |
| Summary | The webserver is serving pages slowly |
| Impact | Degraded Service |
| Current status | Resolved |
| Open time | May 3, 2017, 1:54PM UTC (GMT +00:00) |
| Close time | 26 June 2018 19:45 |
History | |
| June 26, 2018, 7:45PM UTC | [Resolved] Maintenance complete |
| May 3, 2017, 2:02PM UTC | [Problem identified] Looks like a memory issue |
| May 3, 2017, 1:54PM UTC | [Investigating] |
| Summary | Voicemail system is offline |
| Impact | Downtime |
| Current status | Resolved |
| Open time | May 11, 2016, 1:50PM UTC (GMT +00:00) |
| Close time | 03 May 2017 13:53 |
History | |
| May 3, 2017, 1:53PM UTC | [Resolved] |
| May 11, 2016, 1:51PM UTC | [Problem identified] There appears to be a failed hard disk |
| May 11, 2016, 1:50PM UTC | [Investigating] We are currently looking into this issue |
| Summary | Power supply failure |
| Impact | Downtime |
| Current status | Resolved |
| Open time | May 13, 2015, 12:07AM UTC (GMT +00:00) |
| Close time | 11 May 2016 13:50 |
History | |
| May 11, 2016, 1:50PM UTC | [Resolved] Resolved |
| May 13, 2015, 12:46AM UTC | [Problem identified] Power supply is installed |
| May 13, 2015, 12:43AM UTC | [Problem identified] We've received the new power supply |
| May 13, 2015, 12:27AM UTC | [Problem identified] New power supply ordered |
| May 13, 2015, 12:07AM UTC | [Problem identified] Server need's it's power supply replaced. |
| Summary | Power supply failure |
| Impact | Downtime |
| Current status | Resolved |
| Open time | May 13, 2015, 12:07AM UTC (GMT +00:00) |
| Close time | 13 May 2015 00:25 |
History | |
| May 13, 2015, 12:25AM UTC | [Resolved] One of the two failed power supplies have been replaced. |
| May 13, 2015, 12:07AM UTC | [Problem identified] Server need's it's power supply replaced. |
| Summary | Voicemail offline |
| Impact | Downtime |
| Current status | Resolved |
| Open time | May 12, 2015, 3:26AM UTC (GMT +00:00) |
| Close time | 12 May 2015 03:44 |
History | |
| May 12, 2015, 3:44AM UTC | [Resolved] Server is back online |
| May 12, 2015, 3:38AM UTC | [Monitoring] Power supply replaced |
| May 12, 2015, 3:37AM UTC | [Problem identified] New power supply ordered |
| May 12, 2015, 3:32AM UTC | [Problem identified] Power supply is dead |
| May 12, 2015, 3:26AM UTC | [Investigating] Voicemail is currently offline |
| Summary | High packet loss |
| Impact | Degraded Service |
| Current status | Resolved |
| Open time | May 11, 2015, 11:35PM UTC (GMT +00:00) |
| Close time | 12 May 2015 03:21 |
History | |
| May 12, 2015, 3:21AM UTC | [Resolved] Issue resolved |
| May 12, 2015, 3:17AM UTC | [Monitoring] Server is online and appears functional |
| May 12, 2015, 3:13AM UTC | [Problem identified] Server is still booting up |
| May 12, 2015, 2:55AM UTC | [Problem identified] Server is powered on, testing network connectivity. |
| May 12, 2015, 2:54AM UTC | [Problem identified] Powering on the server now |
| May 12, 2015, 2:49AM UTC | [Problem identified] Server has been connected to new switch |
| May 12, 2015, 2:44AM UTC | [Problem identified] Switch wiring completed |
| May 12, 2015, 1:49AM UTC | [Problem identified] Still connecting the new switch |
| May 12, 2015, 1:17AM UTC | [Problem identified] half way done with cabling the new switch. |
| May 12, 2015, 1:08AM UTC | [Problem identified] The switch has been racked, we are now connecting the cables |
| May 12, 2015, 1:06AM UTC | [Problem identified] We are racking the new switch now |
| May 12, 2015, 1:03AM UTC | [Problem identified] A new switch has been located. |
| May 12, 2015, 12:59AM UTC | [Problem identified] All switchports are full. We are provisioning a new switch now. |
| May 12, 2015, 12:26AM UTC | [Problem identified] We've located an open network port |
| May 12, 2015, 12:09AM UTC | [Problem identified] Attempting to locate another open switchport |
| May 11, 2015, 11:42PM UTC | [Problem identified] Appears to be a bad network switchport |
| May 11, 2015, 11:35PM UTC | [Investigating] This server is experiencing high packet loss - network performance is degraded. Our technicians are currently working on it. |
| Summary | Server Offline |
| Impact | Downtime |
| Current status | Resolved |
| Open time | May 4, 2015, 6:50PM UTC (GMT +00:00) |
| Close time | 04 May 2015 19:34 |
History | |
| May 4, 2015, 7:34PM UTC | [Resolved] Power supply has been replaced. Server is online again. |
| May 4, 2015, 7:13PM UTC | [Problem identified] employees have been dispatched to pickup the power supply. |
| May 4, 2015, 7:08PM UTC | [Problem identified] We've located a power supply at a remote site that can be used as a replacement. |
| May 4, 2015, 7:03PM UTC | [Problem identified] Power supply appears to be dead. Looking for replacement. |
| May 4, 2015, 6:50PM UTC | [Investigating] The server has powered down again |
| Summary | Hardware Failure |
| Impact | Downtime |
| Current status | Resolved |
| Open time | May 4, 2015, 6:40PM UTC (GMT +00:00) |
| Close time | 04 May 2015 18:46 |
History | |
| May 4, 2015, 6:46PM UTC | [Resolved] Power cable has been replaced. The server is back online. |
| May 4, 2015, 6:40PM UTC | [Investigating] This server shutdown unexpectedly, and will not power on. |
| Summary | Server blocking outbound connections |
| Impact | Degraded Service |
| Current status | Resolved |
| Open time | March 29, 2015, 1:02AM UTC (GMT +00:00) |
| Close time | 09 April 2015 02:04 |
History | |
| April 9, 2015, 2:04AM UTC | [Resolved] Problem resolved. |
| March 29, 2015, 1:02AM UTC | [Investigating] User reports coming in |
| Summary | Voicemail offline |
| Impact | Downtime |
| Current status | Resolved |
| Open time | March 15, 2015, 3:10AM UTC (GMT +00:00) |
| Close time | 29 March 2015 01:01 |
History | |
| March 29, 2015, 1:01AM UTC | [Resolved] Hardware replaced, issues resolved |
| March 15, 2015, 3:13AM UTC | [Problem identified] Appears to be a hard disk failure |
| March 15, 2015, 3:10AM UTC | [Investigating] Unsure at this time |
| Summary | Webserver slowness |
| Impact | Degraded Service |
| Current status | Resolved |
| Open time | March 15, 2015, 1:45AM UTC (GMT +00:00) |
| Close time | 19 March 2015 01:58 |
History | |
| March 19, 2015, 1:58AM UTC | [Resolved] Hard disk has been replaced |
| March 15, 2015, 1:45AM UTC | [Investigating] compaints from users that the website is not responsive |
| Summary | Server offline |
| Impact | Downtime |
| Current status | |
| Open time | March 15, 2015, 1:21AM UTC (GMT +00:00) |
History |
| Summary | Hardware upgrade |
| Impact | Planned Maintenance |
| Current status | Resolved |
| Open time | March 2, 2015, 9:40PM UTC (GMT +00:00) |
| Close time | 02 March 2015 21:42 |
History | |
| March 2, 2015, 9:42PM UTC | [Resolved] issue resolved |
| March 2, 2015, 9:41PM UTC | [Monitoring] one more update |
| March 2, 2015, 9:41PM UTC | [Problem identified] another update |
| March 2, 2015, 9:40PM UTC | [Investigating] Test of the system |
| Summary | Not reachable on network |
| Impact | Downtime |
| Current status | Resolved |
| Open time | February 18, 2015, 1:51AM UTC (GMT +00:00) |
| Close time | 18 February 2015 02:29 |
History | |
| February 18, 2015, 2:29AM UTC | [Resolved] Problem resolved |
| February 18, 2015, 2:26AM UTC | [Problem identified] Problem has been isolated |
| February 18, 2015, 1:51AM UTC | [Investigating] Another test |
| Summary | Memory usage 100% |
| Impact | Degraded Service |
| Current status | Resolved |
| Open time | February 18, 2015, 1:50AM UTC (GMT +00:00) |
| Close time | 02 March 2015 21:43 |
History | |
| March 2, 2015, 9:43PM UTC | [Resolved] service restored |
| February 18, 2015, 1:50AM UTC | [Investigating] this is a test |
| Summary | Server down |
| Impact | Downtime |
| Current status | Resolved |
| Open time | February 10, 2015, 2:39AM UTC (GMT +00:00) |
| Close time | 11 February 2015 22:31 |
History | |
| February 11, 2015, 10:31PM UTC | [Resolved] All fixed |
| February 10, 2015, 2:39AM UTC | [Investigating] Testing the outage |
| Summary | Server down |
| Impact | Downtime |
| Current status | Resolved |
| Open time | February 10, 2015, 2:06AM UTC (GMT +00:00) |
| Close time | 10 February 2015 02:07 |
History | |
| February 10, 2015, 2:07AM UTC | [Resolved] more testing |
| February 10, 2015, 2:07AM UTC | [Monitoring] more testing |
| February 10, 2015, 2:07AM UTC | [Problem identified] more testing |
| February 10, 2015, 2:06AM UTC | [Investigating] more testing |
| February 10, 2015, 2:06AM UTC | [Problem identified] more testing |
| Summary | Firewall blocking external requests |
| Impact | Degraded Service |
| Current status | Monitoring |
| Open time | February 10, 2015, 2:01AM UTC (GMT +00:00) |
History | |
| February 10, 2015, 2:22AM UTC | [Monitoring] lots more testing |
| February 10, 2015, 2:18AM UTC | [Monitoring] more testing |
| February 10, 2015, 2:18AM UTC | [Problem identified] more testing |
| February 10, 2015, 2:14AM UTC | [Problem identified] |
| February 10, 2015, 2:14AM UTC | [Monitoring] more testing |
| February 10, 2015, 2:08AM UTC | [Monitoring] more testing |
| February 10, 2015, 2:05AM UTC | [Monitoring] more testing |
| February 10, 2015, 2:05AM UTC | [Monitoring] more testing |
| February 10, 2015, 2:03AM UTC | [Monitoring] more testing |
| February 10, 2015, 2:02AM UTC | [Monitoring] Test of the monitoring |
| February 10, 2015, 2:02AM UTC | [Problem identified] Test of the problem identified |
| February 10, 2015, 2:01AM UTC | [Investigating] This is a test |
| Summary | Offline |
| Impact | Downtime |
| Current status | Resolved |
| Open time | February 10, 2015, 1:17AM UTC (GMT +00:00) |
| Close time | 18 February 2015 01:50 |
History | |
| February 18, 2015, 1:50AM UTC | [Resolved] Finally fixed everything |
| February 10, 2015, 2:32AM UTC | [Problem identified] more testing |
| February 10, 2015, 1:17AM UTC | [Investigating] Memory error |
| Summary | Offline |
| Impact | Downtime |
| Current status | Resolved |
| Open time | February 7, 2015, 4:09AM UTC (GMT +00:00) |
| Close time | 10 February 2015 02:32 |
History | |
| February 10, 2015, 2:32AM UTC | [Resolved] more testing |
| February 10, 2015, 2:32AM UTC | [Monitoring] more testing |
| February 10, 2015, 2:26AM UTC | [Monitoring] getting there |
| February 10, 2015, 2:25AM UTC | [Problem identified] getting there |
| February 10, 2015, 2:25AM UTC | [Investigating] getting there |
| February 10, 2015, 1:28AM UTC | [Monitoring] Hard disk successfully replaced |
| February 7, 2015, 4:09AM UTC | [Problem identified] Hard disk failure |
| Summary | Offline |
| Impact | Downtime |
| Current status | Resolved |
| Open time | February 4, 2015, 3:39AM UTC (GMT +00:00) |
| Close time | 07 February 2015 04:22 |
History | |
| February 7, 2015, 4:22AM UTC | [Resolved] Voicemail Restored |
| February 4, 2015, 3:39AM UTC | [Investigating] Voicemail is currently down |
| Summary | Offline |
| Impact | Downtime |
| Current status | Resolved |
| Open time | February 3, 2015, 2:42AM UTC (GMT +00:00) |
| Close time | 10 February 2015 02:01 |
History | |
| February 10, 2015, 2:01AM UTC | [Resolved] i think it's fixed |
| February 10, 2015, 2:00AM UTC | [Monitoring] still checking |
| February 10, 2015, 1:59AM UTC | [Monitoring] Power restored |
| February 10, 2015, 1:58AM UTC | [Problem identified] Searching for the correct power plug |
| February 3, 2015, 2:44AM UTC | [Problem identified] I think we need to power it on again |
| February 3, 2015, 2:42AM UTC | [Investigating] I tripped over the power cord on this server too |
| Summary | Offline |
| Impact | Downtime |
| Current status | Resolved |
| Open time | February 3, 2015, 2:39AM UTC (GMT +00:00) |
| Close time | 03 February 2015 02:45 |
History | |
| February 3, 2015, 2:45AM UTC | [Resolved] Powered on! |
| February 3, 2015, 2:43AM UTC | [Monitoring] I've plugged it back in again |
| February 3, 2015, 2:39AM UTC | [Investigating] I tripped over the power cord |
| Summary | Offline |
| Impact | Downtime |
| Current status | Resolved |
| Open time | February 3, 2015, 1:14AM UTC (GMT +00:00) |
| Close time | 03 February 2015 02:27 |
History | |
| February 3, 2015, 2:27AM UTC | [Resolved] Everything looks good. Setting back to green |
| February 3, 2015, 1:15AM UTC | [Monitoring] We've plugged it back in, and it appears online |
| February 3, 2015, 1:15AM UTC | [Problem identified] It appears that the UPS has died |
| February 3, 2015, 1:14AM UTC | [Investigating] Server appears offline |
| Summary | Memory usage 100% |
| Impact | Degraded Service |
| Current status | Resolved |
| Open time | February 18, 2015, 1:50AM UTC (GMT +00:00) |
| Close time | 02 March 2015 21:43 |
History | |
| March 2, 2015, 9:43PM UTC | [Resolved] service restored |
| February 18, 2015, 1:50AM UTC | [Investigating] this is a test |
| Summary | Hard drive failure |
| Impact | Downtime |
| Current status | Resolved |
| Open time | May 3, 2017, 2:56PM UTC (GMT +00:00) |
| Close time | 26 June 2018 19:46 |
History | |
| June 26, 2018, 7:46PM UTC | [Resolved] Hardware replaced |
| May 3, 2017, 2:57PM UTC | [Problem identified] We've identified the bad drive. Purchasing a new one now |
| May 3, 2017, 2:56PM UTC | [Investigating] |