Service Details

Server A

Summary	Scheduled reboot
Impact	Planned Maintenance
Current status	Resolved
Open time	May 3, 2017, 2:55PM UTC (GMT +00:00)
Close time	03 May 2017 14:57

History
May 3, 2017, 2:57PM UTC	[Resolved] reboot complete
May 3, 2017, 2:55PM UTC	[Monitoring]

Server A

Summary	Power supply failure
Impact	Downtime
Current status	Resolved
Open time	May 13, 2015, 12:07AM UTC (GMT +00:00)
Close time	11 May 2016 13:50

History
May 11, 2016, 1:50PM UTC	[Resolved] Resolved
May 13, 2015, 12:46AM UTC	[Problem identified] Power supply is installed
May 13, 2015, 12:43AM UTC	[Problem identified] We've received the new power supply
May 13, 2015, 12:27AM UTC	[Problem identified] New power supply ordered
May 13, 2015, 12:07AM UTC	[Problem identified] Server need's it's power supply replaced.

Server A

Summary	Power supply failure
Impact	Downtime
Current status	Resolved
Open time	May 13, 2015, 12:07AM UTC (GMT +00:00)
Close time	13 May 2015 00:25

History
May 13, 2015, 12:25AM UTC	[Resolved] One of the two failed power supplies have been replaced.
May 13, 2015, 12:07AM UTC	[Problem identified] Server need's it's power supply replaced.

Server A

Summary	Server Offline
Impact	Downtime
Current status	Resolved
Open time	May 4, 2015, 6:50PM UTC (GMT +00:00)
Close time	04 May 2015 19:34

History
May 4, 2015, 7:34PM UTC	[Resolved] Power supply has been replaced. Server is online again.
May 4, 2015, 7:13PM UTC	[Problem identified] employees have been dispatched to pickup the power supply.
May 4, 2015, 7:08PM UTC	[Problem identified] We've located a power supply at a remote site that can be used as a replacement.
May 4, 2015, 7:03PM UTC	[Problem identified] Power supply appears to be dead. Looking for replacement.
May 4, 2015, 6:50PM UTC	[Investigating] The server has powered down again

Server A

Summary	Hardware Failure
Impact	Downtime
Current status	Resolved
Open time	May 4, 2015, 6:40PM UTC (GMT +00:00)
Close time	04 May 2015 18:46

History
May 4, 2015, 6:46PM UTC	[Resolved] Power cable has been replaced. The server is back online.
May 4, 2015, 6:40PM UTC	[Investigating] This server shutdown unexpectedly, and will not power on.

Server A

Summary	Hardware upgrade
Impact	Planned Maintenance
Current status	Resolved
Open time	March 2, 2015, 9:40PM UTC (GMT +00:00)
Close time	02 March 2015 21:42

History
March 2, 2015, 9:42PM UTC	[Resolved] issue resolved
March 2, 2015, 9:41PM UTC	[Monitoring] one more update
March 2, 2015, 9:41PM UTC	[Problem identified] another update
March 2, 2015, 9:40PM UTC	[Investigating] Test of the system

Server A

Summary	Offline
Impact	Downtime
Current status	Resolved
Open time	February 7, 2015, 4:09AM UTC (GMT +00:00)
Close time	10 February 2015 02:32

History
February 10, 2015, 2:32AM UTC	[Resolved] more testing
February 10, 2015, 2:32AM UTC	[Monitoring] more testing
February 10, 2015, 2:26AM UTC	[Monitoring] getting there
February 10, 2015, 2:25AM UTC	[Problem identified] getting there
February 10, 2015, 2:25AM UTC	[Investigating] getting there
February 10, 2015, 1:28AM UTC	[Monitoring] Hard disk successfully replaced
February 7, 2015, 4:09AM UTC	[Problem identified] Hard disk failure

Server A

Summary	Offline
Impact	Downtime
Current status	Resolved
Open time	February 3, 2015, 2:39AM UTC (GMT +00:00)
Close time	03 February 2015 02:45

History
February 3, 2015, 2:45AM UTC	[Resolved] Powered on!
February 3, 2015, 2:43AM UTC	[Monitoring] I've plugged it back in again
February 3, 2015, 2:39AM UTC	[Investigating] I tripped over the power cord

Server A

Summary	Offline
Impact	Downtime
Current status	Resolved
Open time	February 3, 2015, 1:14AM UTC (GMT +00:00)
Close time	03 February 2015 02:27

History
February 3, 2015, 2:27AM UTC	[Resolved] Everything looks good. Setting back to green
February 3, 2015, 1:15AM UTC	[Monitoring] We've plugged it back in, and it appears online
February 3, 2015, 1:15AM UTC	[Problem identified] It appears that the UPS has died
February 3, 2015, 1:14AM UTC	[Investigating] Server appears offline